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Independent review of citizen appeals against resolved, closed or rejected grievances. Upholding closes the appeal; overturning reopens the ticket for re-investigation.
Tune how grievances are routed, prioritised and timed. Changes apply to new tickets immediately. "Reset" restores the built-in default.
| Category | First role | Priority | SLA (hrs) | Sensitive | Active |
|---|
| Department | Default role | Active |
|---|
For citizens who call in or walk in without WhatsApp. They'll get their ticket number by SMS (if SMS is enabled) and can track it by that number.
Officials & mandals crawled from official Telangana NIC district portals (via Firecrawl). Approve to promote a row into the live registry; reject to discard. Nothing here is used to route real grievances until you approve it.